There I was, minding my own business, (which is what I do) and my candle burned out on me. OUT-GONE, no more! The problem is that it wasn't to the point that is was suppose to stop. I tried lighting it, and lighting it, but it didn't take. There was something around the wick....some sort of a boot, sock, something protecting the wick - and by protection I mean the boot thing didn't want fire around the wick any longer!
I took the initative to use the Yankee Candle website www.yankeecandle.com, just incase you were having doubts about what that site might actually be. I wrote to customer service to ask questions, more or less to explain my concern for future purchases, but the answers I received wasn't really as helpful as I had hoped. Yankee Candle kept asking me to return the candles for a full refund or exchange!
To be honest the candle (actually there were 2) were almost gone, so I didn't feel as if a full refund or exchange was fair, I was really just wanting to talk with them about why they would choose to protect their wicks more than 1/2 an inch from the bottom if the warning label instructed me to only burn to that point? Just a question...just a simple, no hassle question -- but nothing ever really works out to be as simple as you think. Yankee Candle's customer service was insistant...they wanted to replace the entire lot! They were FORCING me to take the candles to the nearest location and get NEW candles - I argued of course, as this seemed out of context, completely unprofessional and out of the realm of what business-as-usual has been in the past.
Yankee Candle's Quail Spring Mall's store was the nearly location to my home in Edmond, Oklahoma so I took my nearly burned to the end candles to show the good ladies that work in the store what I was talking about - I argued again when they insisted that I exchange my candles for new replacements - I felt like an idiot returning 95% burned candles for 100% newly unburned, unmolested candles - and get this....MISTY told me I could pick any scent I wanted. I didn't have to take home the Lavender Sage Swirl scent again. I could have ....anything! Brenda wasn't much help either - she smiled the whole time, said really nice things to me, she was helping YANKEE CANDLE's clean, unspoiled, and seemingly perfectly genuine reputation...she stood there nodding, smiling, and being all pretty! Misty even wrapped my new scented candles and put them in a new bag!
No, Yankee Candles is losing too much money! They simply have to hire me. I could do some really good recovery for them. When a customer called or came in to exchange a candle I could refuse them access - I could ask if they enjoyed the time they had with the candle, I could ask them if they felt that bringing me an old, dirty, ugly, worn out candle in exchange for a new, preciously perfect one was fair - or if it was even conceivable that a person of integrity could assume such a position in life that they would ever expect a bonafide giant corporation to bow to their every whim or need...just because a customer isn't satisfied, is that any reason to give them what they want? Yankee Candles thinks so!
Fine! Fine! You go right ahead with your smiling, your helping, your in-your-face customer service come-again type of attitude girls...see if I come back! (Actually...I probably will, I felt rather important.) Thanks.