Sunday, October 14, 2007

Take TWO! American Airlines Loses Faith For the 2nd Time

It is TRUE! Faith was left in Chicago again, on the tarmack of the O'Hare Airport. I'm being told it was an error, a miscommunication between something called a PROSPECT and American Eagle. I flew on Flight 3975 home from Chicago this afternoon after standing in line for about 1/2 an hour with some of the greatest people in the world. They loved Faith to pieces. The counter ladies at American COULD NOT be better! Absolutely the best of the best - so what happened?

I put Faith in her crate and kissed her good bye, she was flying in the cargo again. Seems when I do that with American she has a problem - I don't know why, or how it could happen - barking luggage should be easy to see, hear, and detect. I even went to the gate (G8) and spoke with a beautiful attendant, who assured me that the dog was being boarded. SHE CHECKED, it was clear that Faith was being boarded, so she had to have passed a least a few check points.

It was a little like a broken record when I arrived in Oklahoma City. (Last time I had arrived in Orlando, but they both start with an "O", and she was sent, this time left, in Chicago. Different song, same result maybe?) Anyway, I get to the baggage claim and there is NO baggage to claim - no dog to hug tonight. She's in the airport at Chicago. I got the call sayin the guy that screwed up was too embarrassed and hurt about it to call me. OK, I understand - I do, I really do understand, mistakes are made, but to NOT put a dog on a plane with a number, a flight scheduled number, one that matches up to a passengers, and it's not like it was a connecting flight...but I am still very hopeful that this can be rectified. I am, I love American, I love the workers, I love the people who have helped us along the way. One guy, not the company, made a mistake - yes, it could be disasterous, but I'm hoping that God sees otherwise.

So, where is my dog? She's on another American flight to Tulsa, 90 miles from my house, because of hail and wind coming into our city. They intend on driving her to me, again in the storm, and again, making it difficult and dangerous, which is something I'm not sure I want for the drivers. I don't want anyone being hurt for this cause - maybe they should have allowed her to stay overnight with one of the girls up front. She would have been cared for like you wouldn't believe! Spoiled beyond all measure for sure. We'll have to see.

I instructed the Oklahoma City PR woman that I want the kids that are driving her home to be sooo extra careful, no fast moves, they're very very important to me too. Faith is my dog, yes, but they are just as important, more so even. Well, long story short - they let me know they were doing all they could. I appreciate it, I love that - I thank American. HOWEVER, we're going to deal with this issue once and for all. Amercian will be asked ONE TIME to agree that Faith flies UP FRONT forever, without cost, and this guarantee will be for the rest of her life. It should show them that I am willing to work with them, and that I trust them. I do. I love American, and want to continue to use them.

I was asked if I wanted the kid fired that screwed up. NO. I want him trained! I hope you'll keep a good eye on your barking luggage too. Always double check to be sure she/he has been loaded and get names of the people on the ramp who are in charge of their handling. This is the reason we're trying to change the laws about flying animals in the cabin if we can afford the chairs and they are well trained.

Thanks for your love and kindness. I have to get off the computer now, bad storms coming!

1 comment:

David said...

Hi Jude, I recently moved to McKinney, TX and just today visited the local YMCA where I saw the story of you and Faith the Dog posted on the bulletin board. I thought to myself what a great story and life lesson for everyone. Stories like this are best when shared with the world. I wish you all the best and look forward to seeing more people learn you and Faith's story of companionship, belief, and overcoming obstacles no matter how many are betting against you.

David Cohen